Privacy Policy

1. Introduction

Welcome to TrainoCompare. We respect your privacy and are committed to protecting the information you provide when using our website, contacting us, requesting travel assistance, submitting an inquiry, or otherwise interacting with our services.

TrainoCompare is an independent third-party travel assistance and comparison platform. We are not a train company, railroad, railway operator, transportation carrier, or owner of the travel products displayed or discussed through our website.

Our role is to assist travelers in comparing available travel options, identifying potential fare choices, and connecting customers with applicable service providers, suppliers, booking channels, or travel consolidators.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of our website and services.

2. Information We Collect

Depending on how you interact with TrainoCompare, we may collect different categories of information.

2.1 Information You Provide Directly

When you submit a travel inquiry, contact form, booking assistance request, or other form on our website, we may collect information such as:

• Full name
• Email address
• Telephone or mobile number
• Departure city or station
• Arrival city or station
• Departure date
• Return date, when applicable
• Number of passengers
• Travel preferences or requirements you choose to provide
• Messages or other information submitted through our forms

Please do not submit information that is unnecessary for your travel inquiry or that you are not authorized to provide.

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics services, advertising services, or other technologies.

This information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate geographic location
• Pages visited
• Time spent on pages
• Referring website or source
• Links or buttons interacted with
• Date and time of website visits
• General website usage information

3. How We Use Your Information

We may use information collected through our website for legitimate business and service-related purposes, including:

• Responding to your inquiries
• Providing requested travel assistance
• Helping compare available travel options
• Connecting you with an applicable service provider
• Assisting with travel or booking requests
• Communicating with you regarding your inquiry
• Confirming information submitted through our forms
• Improving our website and services
• Understanding website usage and visitor behavior
• Preventing fraudulent or unauthorized activity
• Maintaining website security
• Complying with applicable legal obligations
• Responding to lawful requests from authorities
• Managing and operating our business

We may also use information to communicate with you about your inquiry, including by telephone, email, or other contact methods you provide.

4. Travel and Booking Information

If you request assistance with a train journey or other travel service, information you provide may be used to identify available travel options and assist with connecting you to the applicable service provider, supplier, booking channel, or consolidator.

TrainoCompare does not own or operate the travel products or transportation services displayed through our platform.

Availability, pricing, ticket conditions, fare rules, cancellation policies, refund conditions, change fees, baggage requirements, and other booking conditions may be determined by the applicable service provider, supplier, consolidator, or other third party.

Customers should carefully review all applicable terms and fare conditions before completing a booking.

5. Third-Party Service Providers and Consolidators

TrainoCompare may work with third-party travel suppliers, consolidators, service providers, technology providers, payment processors, analytics providers, advertising platforms, hosting providers, and other business partners.

TrainoCompare has contractual relationships with applicable travel consolidators for certain travel-related services. When necessary to fulfill a request, information you provide may be shared with an appropriate third party so that your inquiry or requested service can be processed.

These third parties may have their own privacy policies and terms. We encourage customers to review the privacy practices and terms of any third-party provider before submitting information directly to that provider or completing a transaction.

6. When We May Share Information

We do not share information simply for the purpose of selling personal information. Information may, however, be disclosed when reasonably necessary for legitimate business purposes, including:

• Service Providers: To companies or providers that help us operate our website, communicate with customers, or provide requested services.
• Travel Suppliers and Consolidators: When necessary to process or assist with a travel request.
• Technology Providers: Such as website hosting, form processing, analytics, security, communication, and technical service providers.
• Advertising and Analytics Providers: Where applicable, information may be used to measure advertising performance and understand website usage.
• Legal Requirements: When disclosure is required by applicable law, regulation, legal process, court order, or lawful governmental request.
• Business Transactions: Information may be transferred as part of a merger, acquisition, restructuring, sale of assets, or similar business transaction.
• Protection and Security: When reasonably necessary to detect, prevent, or investigate fraud, abuse, security incidents, or unauthorized activity.

7. Cookies and Similar Technologies

TrainoCompare and certain third-party services may use cookies, pixels, tags, scripts, local storage, or similar technologies to operate and improve our website.

These technologies may be used to:

• Remember website preferences
• Maintain website functionality
• Understand visitor activity
• Measure website performance
• Analyze traffic and usage patterns
• Measure advertising campaigns
• Improve user experience
• Help detect security or fraudulent activity

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

8. Analytics and Website Performance

We may use analytics technologies provided by third-party companies to understand how visitors use our website.

Analytics information may include pages visited, traffic sources, approximate location, device information, browser information, interactions with website elements, and general usage patterns.

These services help us understand website performance and improve our content, functionality, and user experience.

9. Advertising and Marketing

TrainoCompare may use online advertising and marketing services to promote our travel assistance services and measure the effectiveness of advertising campaigns.

Advertising platforms may use cookies or similar technologies to measure interactions with advertisements, understand campaign performance, or provide relevant advertising.

Advertising providers operate independently and may have their own privacy policies governing their collection and use of information.

You may be able to manage advertising preferences through the settings provided by your browser, device, or applicable advertising platform.

10. Communications With You

If you submit your contact information to us, we may contact you regarding the inquiry, travel assistance request, booking request, or other service you asked us about.

Communications may occur through telephone calls, email, text messages, or other communication methods where permitted and appropriate.

If you no longer wish to receive non-essential marketing communications, you may contact us using the information provided at the end of this Privacy Policy.

Service-related communications necessary to respond to an inquiry or provide a requested service may still be sent.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain appropriate business records, resolve disputes, enforce agreements, prevent fraud, and comply with applicable legal or regulatory requirements.

The length of time information is retained may vary depending on the nature of the information and the reason it was collected.

12. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no website, online transmission, electronic storage system, or method of communication can be guaranteed to be completely secure.

Therefore, while we work to protect information, we cannot guarantee absolute security of information transmitted to or stored by us.

13. Third-Party Websites and Links

Our website may contain links, references, or connections to third-party websites or services.

TrainoCompare does not control the privacy practices, security, content, or policies of third-party websites.

Once you leave our website, the privacy policy and terms of the third-party website will apply. We recommend reviewing the privacy policy of each external website before providing personal information.

14. Children's Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly request or intentionally collect personal information from children under 13 through our website. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

15. International Data Transfers

Depending on the service providers, technology providers, travel partners, or other third parties we use, information may be processed or stored in countries other than the country where you reside.

By using our website and submitting information, you acknowledge that your information may be processed by service providers in jurisdictions where different data protection laws may apply.

16. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• Requesting access to personal information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of certain information
• Requesting restrictions on certain processing
• Objecting to certain uses of information
• Requesting information about how your data is used
• Withdrawing consent where processing is based on consent
• Opting out of certain marketing communications

These rights are subject to applicable laws and may not apply in every situation.

To submit a privacy-related request, please contact us using the contact information provided below.

17. Sale of Personal Information

TrainoCompare does not intend to sell personal information to third parties as a standalone commercial product.

Certain privacy laws may define activities such as targeted advertising, analytics, or information sharing more broadly than the ordinary meaning of "sale." Where applicable law provides specific rights concerning such activities, eligible individuals may exercise those rights by contacting us.

18. California Privacy Rights

If you are a California resident, you may have additional privacy rights under applicable California privacy laws.

Depending on the circumstances and applicable law, these rights may include the ability to request information about categories of personal information collected, purposes of collection, categories of recipients, and certain rights to access, correct, delete, or opt out of certain uses of personal information.

Requests may be submitted using the contact information below. We may need to verify your identity before processing certain requests.

19. Legal Basis for Processing

Where applicable privacy laws require a legal basis for processing personal information, we may rely on one or more of the following:

• Your consent
• Performance of a requested service
• Taking steps at your request before providing a service
• Compliance with legal obligations
• Legitimate business interests
• Protection of our rights, property, and security

20. Accuracy of Information

You are responsible for ensuring that information submitted to TrainoCompare is accurate, complete, and current to the best of your knowledge.

Providing inaccurate or incomplete information may affect our ability to respond to your inquiry or assist with your requested travel service.

21. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or privacy practices.

When changes are made, the "Last Updated" date at the beginning of this Privacy Policy will be updated.

We encourage you to periodically review this page to remain informed about how we handle information.